Sometimes working at a studio can be exhausting. Not because of the work that I do. It's the customers that can be tiresome.
I was closing the other night and I photographed an adorable 7 month old. The session went well and I got a lot of really cute pictures. When the mom came back to view the pictures, she loved them. She was picked for a weekly drawing we have that gives new customers a free session and a free 8x10, but she wanted a few more shots so she asked about publishing them to the internet. Unfortunately, in our studio we have a policy that you have to purchase a minimum package in order to get your pictures published to the web. This upset her and she let me know it.
I apoligized and said that's the company's policy. I felt bad so I printed out a paper copy of all the images she saw during the slideshow. We're not supposed to do this, but I'm a sucker.
Therein lies the problem. I am the worst salesperson in the world. I feel bad for people. I have no backbone. And I think people can sense that. I'm a pushover. So how do I deal with this?
Starting my own business means dealing with customers all the time. I am selling myself essentially. How do I build up my confidence so that people don't walk all over me? What's the best way to deal with customers who want everything for free?